Lumika-hosted address
Pick a mailbox like hello@yourdealership — Lumika hosts the domain and inbound replies land in the shared inbox.
Available now
Email Integration
Give your store a Lumika-hosted email address that answers in the shared inbox. No mail server, no DNS records — authentication and inbound routing are provisioned for you.
Operational Behavior
What you get out of the box
Zero DNS setup
Sending authentication (SPF, DKIM, DMARC) and inbound mail routing are provisioned automatically. You never touch DNS records.
Assistant controls per mailbox
Toggle the assistant on or off, set reply scope, and choose reply timing for each connected address.
Dedicated lead intake
Each location also gets a separate lead-intake address for ADF lead delivery. The assistant never replies from it.
How Email Connection Works
The mechanics behind the integration
Address model
Every mailbox is a local part plus a subdomain on Lumika’s hosted email domain, provisioned when you connect.
- Availability is checked live as you type — each subdomain is owned by a single dealership across the platform.
- Inbound mail to the address opens or updates a conversation in the shared inbox.
- Replies are sent from the same address, with authentication handled by Lumika’s infrastructure.
Conversation model
Email threads live alongside every other channel with the same contact record and consent controls.
- Incoming email creates or updates the contact and its activity timeline.
- Per-contact email opt-out flags are honored on every send.
- Assistant replies follow the reply scope and timing you set — automatic or held back.
Email Setup Instructions
Get connected step by step
Connect a mailbox in one dialog — name it, pick the address, and go live.
01
Open channel settings
- In the Lumika app, go to Settings → Channels.
- Click the Email tile to open the Connect Email dialog.
- Dealer groups with multiple locations pick which location the mailbox belongs to, or leave it group-wide.
02
Pick your address
- Enter a channel name, e.g. "Sales inbox".
- Choose the local part and subdomain — together they form the mailbox address.
- Lumika checks availability live as you type and shows the full address before you commit.
Subdomains are unique across dealerships. If yours is taken, you see it immediately and can pick another.
03
Connect and go live
- Optionally set assistant behavior — on/off, reply scope, reply timing — before connecting.
- Click Connect. The mailbox appears under Location email addresses in settings.
- Sending authentication is provisioned automatically in the background; deliverability verification can take up to 72 hours.
Get started
Launch Email Support
Connect a Lumika-hosted mailbox, set assistant behavior per address, and handle email in the same inbox as every other channel.